Terms & Conditions INTRODUCTION Welcome to the www.bjjoyeria.com website and all of its divisions, subsidiaries, affiliates and websites, which provides you with access to the website and sells products to you under the terms and conditions set forth therein. Please read these Terms and Conditions carefully, as well as our Privacy Notice, both of which are available on the www.bjjoyeria.com website. If you do not agree to these terms and conditions of use, you may not use this site. These Terms and Conditions may be modified, so it is your responsibility to read them periodically in order to know those that are in force at the time of making your purchase. In case you have any questions, you can contact us by sending an email to bjjoyeriallc@gmail.com.
Through its www.bjjoyeria.com website, “BJ JOYERIA LLC” offers fine jewelry products in gold and silver, giving its users and subscribers the possibility of acquiring them; due to the content and purpose of the website.
Once the registration form was completed, the user generated an access password within the registration module. The user will be solely responsible for the proper use and management of the self-generated password and as well as other secure account identifiers, the account holder is fully responsible for all activities that occur under their password or account. Furthermore, you shall immediately notify customers bjjoyeria@gmail.com of any unauthorized use of your password or account, in no way shall “BJ JOYERIA LLC” be liable, directly or indirectly, for any loss or damage of any kind incurred as a result of failure to comply with this condition.
In addition, people have the option of making purchases as a guest with the condition of user, assuming acceptance of the terms and conditions of use and acknowledging that they accept that they will be communicating electronically with “BJ JJOYERIA LLC” so they may receive communications from “BJ JOYERIA LLC” in various ways.
“BJ JOYERIA LLC” reserves the right to change, modify, add or remove portions of these terms and conditions of use at any time. Changes will be effective when posted on the site www.bjjoyeria.com please periodically review the updates to these terms and conditions of use, as you will need to accept any changes made in order to continue accessing the site and continue purchasing products.
USE OF THE WWW.BJJOYERIA.COM WEBSITE
In order to use the www.bjjoyeria.com site you must be at least 18 years of age. By accepting these terms and conditions we grant you non-transferable and revocable access to your account to our site to view your purchase orders, under the terms offered on our website. Commercial use or the name of third parties is prohibited, except as expressly permitted by us above, any violation of these terms and conditions will result in immediate revocation of the account granted in this section, without prior notice. Certain services and features related thereto may be available on the www.bjjoyeria.com site and may require registration or subscription, if you choose to register or subscribe to any of these services or related features, you agree to provide accurate and up-to-date information about yourself.
ABILITY TO USE THE WEBSITE
The use of our website will only be available to those with legal capacity to contract, through themselves or through the corresponding guardian or legal representative. If you are using our website as a legal entity (company or entity) you must be authorized by it to carry out transactions on behalf of such entity on our site.
All the products that are handled on our page are suitable for all audiences, so they are not considered dangerous or harmful to health.
USER COMMUNICATIONS
Any communication you send to the www.bjjoyeria.com website, including but not limited to questions, doubts, criticisms, comments, suggestions, will become our property and will not be returned, except by court order to do so, and when you submit comments or criticisms to the site, you also grant us the right to use the name you submit, solely within the framework of such review, comment, or any other content; Finally, it is worth mentioning that you should not use a fake email address, that is, pretend to be someone you are not.Likewise, the data that users and/or subscribers send to the website www.bjjoyeria.com will be our property and will not be returned unless there is a court order to do so, with the aim of registering various accounts solely for the purpose of benefiting from the promotions that are granted to new users and/or subscribers. upon detection of such accounts they will be immediately cancelled and cancelled, any benefit or promotion that has been attempted to be redeemed will be cancelled and the user and/or subscriber who has tried to obtain the benefit, may have the account that was granted at the time of subscription revoked, proceeding to cancel any order for products that they had made, without any liability on our part.
RESPONSIBILITY
There are cases in which a purchase order may not be processed due to circumstances beyond our control and which cannot be foreseen, circumstances in which force majeure or fortuitous event intervene, in that sense the customer will www.bjjoyeria.com immediately informed of the reason why it was not possible to process an order, refunding any amount charged to the user and/or subscriber, making it clear that in this process additional information may be requested to complete the refund process.
“BJ JOYERIA LLC” will keep the availability and stock data of the products updated, however in the event that the purchase is generated and the product is not available or is not suitable for sale (damaged), the return will be made to the User, and in case the User does not agree with the return, you can opt for a product with similar characteristics, for this “BJ JOYERIA LLC” will send you to the registered email or through the contact of the customer service agents (whatsapp or phone call), the option of a substitute product, this product must be of similar characteristics including the price paid, in case the price of the product offered is lower, the difference will be refunded and in case the product offered If it is of a higher price, the User may decide whether to pay the difference (by bank deposit) or to cancel the order and refund.
Likewise, once the refund has been made, users must send to “BJ JOYERIA” the proof of the refund delivered by the respective bank or any documentation that proves that said refund was made. This documentation must be sent to the email bjjoyeriallc@gmail.com
Some products offered on the www.bjjoyeria.com site may be subject in addition to these terms and conditions, to particular conditions of sale, which may be consulted by the user together with the description of the product. It is necessary for all users to verify the particular conditions of sale of these products, before making their purchase, in order to make sure of the terms, conditions and restrictions that may apply in a particular way.
The user, before purchasing the product, must accept the specific conditions of sale, being the case that these general terms and conditions may be added, limited or modified depending on the corresponding specific conditions of sale of the product in question. In the event of a conflict or contradiction in these terms and conditions and the particular conditions of sale, the latter shall prevail over the former, consequently, the user must carefully read in addition to these terms and conditions, the particular conditions of sale, which shall be understood to be accepted at the time the user proceeds to purchase the product.
DATA PROTECTION Your personal data is very important to BJ JOYERIA LLC, which is why it undertakes to treat them with the utmost confidentiality and discretion, as well as to implement all those security measures that it deems appropriate and reasonable. The data provided by the customer is protected in accordance with our privacy notice, published on our website www.bjjoyeria.com BJ JOYERIA LLC is not responsible for the accuracy of the personal data of its users. Users guarantee and are responsible, in any case, for the veracity, accuracy, validity and authenticity of their personal data. BJ JOYERIA LLC reserves the right to request any proof and/or additional data in order to corroborate the Personal Data.
As part of the process to complete the registration form, in order to use their account on this site, as well as to perform any function on the site or make use of the services, the user authorizes as means of authentication those electronic means, determined by BJ JOYERIA LLC.
PRODUCT WARRANTY
BJ JOYERIA LLC will respond to the Customer for any lack of conformity manifested by the products, within 90 days from the date of delivery of the product, as established by the applicable regulations. Wear and tear caused by use or damage caused by improper use of the product is excluded from the legal warranty of the product.
It is understood that by making the purchase the Customer accepts the policies established by BJ JOYERIA LLC.
The Warranty does not apply if the product data does not correspond to the invoice, if the product has suffered damage caused by improper use such as falls, blows, alterations, damage and failures caused by natural phenomena or if it was repaired or intervened by unauthorized personnel. The Client shall keep and provide, if necessary, photographic or video evidence of the packaging, packaging and/or product as applicable.
PURCHASE POLICY
PRICES
The prices of products, services, promotions, availability and effective sale dates on this site may differ from those disclosed on social networks. All prices on “the Website” are in dollars and include applicable taxes. The prices displayed are valid only for this Sale Site.
PRODUCT PRICING
Once the Client selects the product, on this “Website” it will be possible to view the total amount to be paid, the form of payment and, if applicable, the applicable promotions, through this “Website” it will direct the Client to the link, where the data and means of payment must be entered in order to process the purchase. The Customer is advised to review the summary of their transaction before finalizing the purchase, to verify the amount or price to be paid and other costs and/or charges of the Product.
PAYMENT METHODS
A form or means of payment must be associated with the account, at the customer’s choice, to proceed with the transactions related to the purchases of the products, the customer has the obligation to verify the data registered in the payment methods of the account to purchase the Products on this “website”, for this reason the data and payment methods registered will be the total responsibility of the customer.
a).- Accepted Means of Payment: For the purchase of the Product on this “website”, any of the following are accepted as means of payment:
Credit and debit cards authorized by Visa, MasterCard or American Express in one display or monthly installments (if offered).
Cash payments through ZELLE , VENMO OH PAYPAL. The information relating to this payment will be visible at the time the Customer starts the purchase process.
In the event that there are failures to process the purchase of the products on this “Website”, the Customer will be notified immediately about the failure and consequently the impediment to processing their payment. In the event that the failures result from transactions or purchases made with credit and/or debit cards, the Client must contact the issuer of their Cards.
BILLING
Customers who purchase the products may request an invoice for them at the time of purchase, directly on the page www.bjjoyeria.com must go to the “I Require Invoice” section and provide their information.
The invoice will be issued by “BJ JOYERIA LLC” at the request of the Customer, it will be issued only in the month in which the purchase was made.
PRODUCT SHIPMENTS
The delivery will be real. Actual delivery is understood to be the act in which BJ JOYERIA LLC delivers the order to the customer in the agreed delivery, which will happen in the estimated time,
The shipments of our products are through USPS parcels, the estimated time for shipment of your products is 4 to 7 business days once your purchase confirmation is received and it will be sent to the address you registered in your account at the time of purchase.
For engravings and personalized products, the estimated time is 10 to 20 business days once your purchase confirmation is received and will be sent to the address you registered in your account at the time of purchase.
The delivery time of the Products will be determined due to the nature of the products, as well as their form of payment, for which the customer will be informed of this information, from the moment the product is consulted or during the purchase process and before concluding it. The customer is made aware at this time of the delivery times as indicated in the following image
BJ JOYERIA LLC will send the item(s) purchased by the customer as soon as possible, however, in case of delays, loss of the products, caused by force majeure or fortuitous events, BJ JOYERIA LLC will not have any responsibility, nor will it be obliged to pay any compensation to the Customer.
The customer will be able to check the status of their order by our means and in case the item has not been delivered on the promise date
EXCHANGES AND RETURNS
CHANGES
If your order is affected by any of the following situations, we ask you to consider the points set out below to know the options and procedures available for each case:
WRONG PURCHASE BY MODEL/SIZE
The customer may make the decision to exchange the merchandise in case they have the wrong model or size as long as the product has not been shipped, this will lead to another order number being generated and their original payment will be maintained.
UNWANTED OR UNSATISFACTORY PRODUCT
The customer may make the decision to exchange the merchandise in case it is not to their liking, considering that they can do so within the first 10 (ten) business days after receiving your product and/or that it is not a personalized, engraved or custom-made item.
LACK OF INVENTORY
“BJ JOYERIA LLC” will keep the availability and existence data of the products updated, however, in the event that the purchase is generated and the product is not available or is not suitable for sale (damaged), you may opt for a product with similar characteristics or for another that equals or has a lower cost than the one purchased.
Shipping errors or manufacturing defects we will offer the following alternative : Sending a label and manifest for return at any branch of the company.
RETURNS
Return restrictions.
In order to return any product, the customer must meet the following requirements:
Return the piece to be delivered within 5 business days of receiving it.
The piece must be in the same condition in which it was sent.
The piece must not have any sign of having been tampered with by a person outside of BJ JOYERIA LLC or that its use has been out of specifications.
It should not be a personalized, engraved or custom-made piece.
The customer may request a refund as long as they consider the following points established in the following reasons:
CANCELLATION FOR PERSONAL REASONS
The Customer may exercise the right to revoke his/her consent with respect to the transaction entered into without liability for him/her, as long as the product has not yet been sent by BJ JOYERIA LLC for delivery to the customer.
LACK OF STOCK
There are cases in which a purchase order may not be processed due to circumstances beyond our control and which cannot be foreseen.
Circumstances in which force majeure or fortuitous event intervenes, in that sense the customer will be informed immediately through WhatsApp of the company and/or email, the reason why it was not possible to process an order, refunding any amount charged to the user and/or subscriber, making it clear that in this process additional information may be requested to complete the refund process, through the same platform that the payment was made.
Full refunds (all items on the invoice) and partial refunds (one or more items on the invoice) can be generated, depending on the conditions, situations of each item and payment method.
MONEY REFUNDS
BJ JOYERIA LLC will proceed to refund the full amount of the price of the product using the same means of payment used by the Customer for the initial transaction. The refund will be made within 120 hours of receipt of the goods. The return of the funds will depend on the issuing bank. The product must be in optimal condition and in its original packaging.
CONTACT:
Email: bjjoyeriallc@gmail.com
Phone: 512-227-3991
Portal: www.bjjoyeria.com
